Privacy Policy

This Privacy Policy has been created to strengthen our commitment on preserving our customers’ personal information. This document explains how CarzRental deals with the user’s confidential information, whether collected through the web page/mobile or stored in the database through other collection methods, such as phone calls or subscription forms. This policy is not applicable to companies that are not owned by CarzRental or under control of CarzRental, nor to individuals who are not employees or hired by CarzRental. Our page may have links to third party web pages. CarzRental is not responsible for the privacy policies or content of these pages. We always recommend reading the privacy policy of any web page before providing any confidential information. This privacy policy depends on the applicable law and, therefore, it is subject to change. We recommend checking it regularly. If CarzRental makes significant changes in its treatment procedure of confidential information, and this affects the security or confidentiality conditions, the customer will be diligently notified through a) public notification in our home page; b) notification via email for registered users. The following provisions must be considered regarding this policy: 1 – CarzRental collects personal information (capable of identifying a user) when: a) the user registers and creates a new account; b) the user subscribes to participate in our contests and special offers; c) the user gets in touch through customer service channels. 1. The data collected and its usage are classified in item 8 of this policy 2. If the user needs more information or wishes to contact us directly, they may do so by email to info@ Carzrental.net 3. It is the users’ right to request a copy of all information about them. This request may be made by email to info@ Carzrental.net 2 – For each data collecting model you may request different information depending on the purpose of the said collection. The user will always be informed about data collection and may choose not to provide this data. Consequences of this decision will also be informed. 1. The purpose of data collection as well as the time of retention of these data, will be detailed in the register form whenever possible. 3 – CarzRental automatically receives and stores browser information (IP address and visited pages) through cookies. Cookies are short sections of information that generally include a unique anonymous identifier sent to your browser by some web pages and is stored in the hard drive of your computer. They are used to identify you during your next visit to those web pages. 4 – It is not necessary to provide personal data in CarzRental web page or to accept browser’s cookies to visit the site. The user that decides to do so, automatically knows and accepts the terms and conditions here. 5 – All data collected by CarzRental are managed through secure and encrypted internet protocols. 6 – CarzRental makes every effort to store sensitive data correctly and confidentially. 7 – All information collected is stored in CarzRental database. 8 – CarzRental uses the user’s personal information for the following general purposes: (I) inform the user about new products; (II) update user’s information for contact purposes by email, phone or other means of communications; (III) speed-up the user’s experience; (IV) create general statistics data without identifying the user; (V) answer questions and requests made by the user; (VI) develop marketing and communication campaigns, as well as announcing special offers; and (VII) notify the user about corporate news. The data provided in the web page will be kept in our database as long as necessary for our operations, until the user requests its elimination or until the authorization of usage is withdrawn. 9 – Access to the personal information collected is limited to Carzrental’s employees and authorized personnel. Any person that misuses these data or violates this Privacy Policy will be subject to the penalties here mentioned, and pertinent legal actions. 10 – User’s information will never be revealed to third parties, except for CarzRental’ authorized partners. Moreover, user’s information will never be used by CarzRental for other purposes than the ones detailed here except if necessary with a court order. 11 – Hereby, the user guarantees the authenticity and accuracy of the personal information provided. CarzRental may not be held responsible in case this information is false or wrong. 12 – The user may change, correct or delete their information at all times by accessing ´My Profile’ 1. When a request to eliminate personal information is made, CarzRental will notify the user which information was deleted. Due to security reasons, some changes in the account (including any user’s information) can only be made through authentication of email and password. 13 – Marketing newsletters and special offers sent by email will allow the user to unsubscribe. Every request will be quickly dealt with. 14 – Marketing email services are provided by a company hired by CarzRental that uses its own servers to send emails on our behalf. 15 – Said company does not store or use email information from CarzRental’ users for any other purpose than sending messages according to the preferences established for each user in the page of CarzRental. 16 – The user will be responsible for storing and saving their login information. We do not recommend the use of easy passwords, such as special dates, names or number sequences. If the user suspects that someone has guessed or obtained their password, we highly recommend changing it. 17 – If users are informed by external agents about any sale or offer from CarzRental, they must check for the truthfulness of this information in our webpage. Any information about offers or services that cannot be confirmed must be disregarded. 18 – The data collected can only be used for the purposes described in this Privacy Policy.

Cookies Policy

Technology to provide additional functionality for the customer. Non-acceptance of this policy will not imply a limited access to the web page. It will only reduce the level of interaction with the tools of the page. 1. What are cookies? Cookies are small text files that are stored on your device by websites (PC or mobile device). These small files allow web pages to store information like your preferences, as well as IP address or even information about your operating system or device (PC or mobile) This cookies technology can be represented as the memory of a web page used to identify the customers and their preferences to deliver more relevant information. 2. Which cookies does CarzRental use and how do they work? • Login cookies We use cookies to identify when you log in our system, so we can remember you when you come back. These cookies are deleted every time you sign out. This also guarantees that the user may access to certain areas and information when their are logged in. 3. Third party cookies 1. Our page uses Google Analytics as a traffic analysis tool. We use it to better understand our customers inside our page. These cookies may register the time our customer was browsing the web page, as well as the specific pages they have visited, in order to show appropriate content. 2. Occasionally, we try new features and designs in our page to improve the user’s experience. We use cookies to measure these results. 3. To improve our users’ experience, there are buttons and plugins that allow the user to log in through social networks. To make this possible, said social networks can store cookies through our web page in order to improve the user’s experience. Being these third party pages, we do not keep track of which information is collected by these cookies. For that matter, we recommend reading the privacy policy of those third party pages. 4. For the analysis of performance and usability of our web page, we use third party web pages. The cookies related to these pages register user’s use of data, such as time of browsing, pages visited, number of visitors and most searched content. 5. To improve the usability of our web page, we use cookies that store information related to geolocation. This enables the display of content, prices and fees relevant to the country from where the customer accesses. 4. Use of cookies in HTML email We use persistent and login cookies with our HTML emails. These technologies allow us to know the characteristics of the email (for example, if you received it or decided not to receive it anymore). 5. Information collected from your computer We collect some information when the customer visits our page. This information is collected from your browser and includes IP address, operating system, type of browser, screen resolution and reference page used to find CarzRental 6. How to disable the storage of information from cookies In the event the customer is not comfortable with the use of cookies technology and the information CarzRental may collect, they may access the browser’s settings and delete, or even disable the access of the cookies. Each browser has features that may limit the cookies’ function of a web page. Each browser has different settings. We recommend you search the necessary information to disable these features in the help section of your browser. 7. More information We hope to have cleared any doubts that the customer may have referring to the use of cookies, as well as about the use of data collected in our system by this technology. However, if there was a doubt or question regarding this issue, we are at the customer’s disposal. Our contact information: Email: info@CarzRental.net Website: www.CarzRental.net

Terms and Conditions

Carzrental website General Terms and Conditions of use Last updated December 1, 2019 We offer this website, subject to the following terms and conditions (“Agreement”). Please read this Agreement carefully before using this website. By using this website, you accept the terms and conditions set forth in this Agreement. If you do not agree to the terms and conditions set forth in this Agreement, you must not use this website. We may at any time, at our sole discretion, update and revise this Agreement by posting an amended Agreement on this website; any changes that we make to this Agreement will be effective immediately upon posting. Please check this page periodically for changes to the Agreement; you will be able to determine if this Agreement has been changed since your previous visit by viewing the “Last Updated” information that appears at the top of this Agreement. Your use of this website following the posting of any changes constitutes acceptance of those changes. The bullet points listed below are a recap of some of the main points of common car rental agreements, and are supplied for informational purposes. Your car rental agreement will be with a major car rental company, and CarzRental is acting as a broker for these car rental companies. Each car rental company stipulates in its rental agreement its own conditions, therefore it is important to read your specific rental agreement carefully before signing it. 1. Car Rental Agreement: The car rental agreement comprises a set of rules, information, rights and obligations between the car rental company and the lessee in regards to the services hired. The agreement shall be presented by the car rental company to the lessee at the time of pick-up. It is the lessee’s responsibility to read the specific terms and conditions carefully. Some rental companies may provide the agreement in the lessee’s native language. It is the lessee’s responsibility to inquire about its availability before signing it. 2. Responsibility for change: CarzRental shall not be held responsible for any changes and/or requirements set out by the rental companies without prior notice. Any questions regarding these procedures and requirements shall be addressed beforehand, since they could affect the execution of the rental agreement. 3. Booking Confirmation Document (Voucher): Please read your voucher carefully immediately upon receipt to ensure all details, include dates of rental, pick up and return locations, drivers, insurance, vehicle category and additionals are accurate. The voucher serves as proof of reservation of the vehicle. Most rental companies demand you print the voucher and present it at the rental office. The voucher shall only be accepted if the personal data (lessee’s name, confirmation number, dates, etc.) match the booking information at the rental office. Failure to present the voucher (Booking Confirmation Document) at the rental office may prevent the lessee from making use of the amount prepaid online, as well as the right to take advantage of rates booked in advance. 4. Driver’s Minimum Age: The driver’s minimum age is 25 years old. Individuals between the ages of 21 and 24 with a driver’s license are subject to additional fees charged by the rental company. Also, there may be specific age limits for certain countries or vehicle categories. For more information, contact one of our experts. 5. Driver’s License: The special rental rates offered by CarzRental are available to holders of non US drivers licenses renting a car in the US. Lessees are required to present the original copy of their national non US driving license at the car rental office. The license must be valid throughout and until the end the rental period. Lessees shall only rent vehicles in the category allowed by their non US license. In some cases, an international driver’s license may also be required together with the license issued by the driver’s country of origin. 6. Passport for identification purposes: In order to execute the agreement, the lessee shall also present at the rental office a valid passport issued by the same country as the driver’s license. 7. Credit Card for Security Deposit: The lessee shall present at the rental office a valid international credit card, in the name of the lessee and with an available credit limit enough to cover the security deposit. Third-party credit cards, prepaid credit cards. credit cards not authorized for international transactions, debit cards and/ or cash will not be accepted by the rental company. The credit card shall be accepted under the rental company’s discretion at the time of the execution of the agreement. The security deposit varies depending on the vehicle category and rental period, and it may be withheld by the rental company in case of damages on the rental vehicle or to pay for optional services hired directly at the rental office. Car rental companies reserve the right to request more than one credit card with available credit to allow for the rental of certain (usually non standard) vehicle categories. These restrictions apply at some locations, therefore we suggest contacting the company for further information. 8. Currency: The amount on the booking prepaid at your country of origin is, generally, expressed in local currency based on the exchange rate on the day of the purchase, since the rate’s original currency is in US Dollars (USD). 9. Payment of Fees and Additional Optional Services: Any additional services, products and accessories booked by the lessee with the car rental company on the day the agreement is executed or during the rental period, are the lessee’s responsibility and their payment shall be made directly at the rental office. Once the agreement is signed and the rental period begins, the optional services booked shall not be cancelled or reimbursed. 10. No Smoking: It is strictly forbidden to smoke inside the rental vehicle. In the event of smoking inside the rental vehicle, a fine may be imposed, which amount varies depending on the car rental company, and it shall only be confirmed at destination. 11. Return of Vehicle: Failure to return the vehicle on the date indicated on the Booking Confirmation Document (Voucher), constitutes a misappropriation offense and shall result in the search and seizure of the vehicle, as well as in other civil and criminal penalties. 12. Vehicle Pick-Up Policy: The car rental company shall guarantee the vehicle reservation until whichever occurs first: 29 minutes after the stipulated pick-up time or until the car rental office’s closing time. After this period, the reservation will be cancelled (No-Show). In the event of delays of any nature, including flight delays, rescheduling or overbooking, contact the car rental pick-up location immediately on the phone number printed on the voucher. If you have difficulty contacting the office, please contact us and we will attempt to update the pick-up time. 13. Vehicle Drop-Off Policy: The lessee shall return the vehicle to the rental office on the date, time and location indicated in the rental agreement. After said time, the car rental company reserves the right to make adjustment on the booking price adding penalties and/or fees as established at the time of pick-up. In case you plan to board a flight or boat after returning the vehicle we recommend that you arrive at the car rental drop-off location at least four hours before your boarding time to ensure you have sufficient time to conclude the agreement and continue to the airport/ sea port. 14. One-Way Fee (pick-up location is different from the drop-off location): Car rental company may charge a One Way Fee when pick-up location is different from the drop-off location. You must check in advance which pick up locations allow this option. The fee shall be paid directly to the rental company. When the vehicle drop-off location is different from the one indicated in the rental agreement, in addition to the one-way fee, the rental company might add an additional charge by way of ‘breach of contract’, in which case the rental company may or may not accept the return of the vehicle at a different location without prior negotiation. 15. Rental Extensions: If the lessee needs to extend the rental agreement, he/she should contact the rental office to request for authorization and, therefore, update the rental price. 16. Car Rental Office Opening Hours: The office’s opening hours are subject to change without prior notice. In case of picking up or dropping off the vehicle on a date, at a time or at a location other than the one indicated in the agreement, it will be the lessee’s responsibility to check availability with the car rental office or with CarzRental. 17. Delivery and Shuttle Service: In order to make use of the delivery or shuttle service (where relevant), lessee shall provide the flight information in advance. These services will only be available for car rental offices located outside the airport premises. Failure to provide this information shall result in the cancellation of the reservation without prior notice. 18. Optional Services and Accessories: The lessee may request optional items directly at the rental office based on the lessee’s needs at the time the vehicle is picked up. Additional drivers are subject to the same rules as the main driver and must be present at the time the agreement is executed. 19. Vehicle group: Vehicles are booked and guaranteed by group of vehicles, not by make, year, model, color, license plate or configuration. Vehicle models may suffer variations without prior notice during the car rental company’s fleet renewal. Luggage capacity is for information purposes only and may be smaller depending on the number of passengers as well as the number and size of the suitcases that need to be transported. If the number of passengers and/or suitcases surpasses the capacity of the vehicle rented, CarzRental shall not be held liable for the rejection of the reservation or any additional charges regarding the change of category. It is common practice to offer an upgrade for an additional cost at the time of pickup. If the upgrade is accepted by the lessee, the prepaid amount will be taken as partial payment and the difference shall be charged directly on the lessee’s credit card. 20. Border Restrictions: Rental companies reserve the right to charge fees for crossing borders between states or countries with their vehicles, or restrict this activity altogether. It is the responsibility of the lessee to inform the company about his/her itinerary. 21. Additional Expenses: The additional expenses not detailed in the voucher shall be charged directly to the lessee by the car rental company on the credit card used as security deposit. Some examples of additional expenses include: traffic tickets, damages on the vehicle not covered by insurance, fuel, tolls, optional insurance coverage, and accessories and services hired directly at the rental office. Other additional charges may be applied by the rental company. 22. Traffic Tickets: The lessee shall be held solely responsible for the civil and criminal liability as well as the payment of any traffic tickets before the corresponding local authority. The car rental company may reserve the right to intervene or advance payments, which will then be charged to the lessee and, in which case, the rental company may also charge administrative fees. 23. Rate Update: The price on the booking corresponds to the information included in the voucher. This price may be modified when: a) changes in the itinerary, category, services and booking information occur; b) optional items or services are added or excluded; c) additional charges not included in the reservation or printed in the voucher are presented by the rental company; d) the fees to be paid at destination were altered by the car rental company. In case of disagreement with the recalculated amounts presented in the agreement, the lessee may challenge them directly with the rental company. The customer’s signature on the agreement will be deemed as an agreement between the parties, hence no additional charges may be imposed afterwards. 24. Early Return of Vehicle: There will be no refunds for unused rental days. 25. Vehicle Inspection: If possible, we recommend the lessee to pay close attention to the vehicle inspection at the time of pick-up. It is important to verify and point out the general conditions of cleanliness, hygiene, maintenance, damages and/or failures that may exist in the rental vehicle. The rental office may charge a maintenance fee for failures occurred during the rental period, as well as a cleaning fee based on the rental company’s chart. 26. Vehicle Documents and Safety Features: When picking up the car, check for the vehicle’s documents and the presence of the following safety features: spare tire, jack, lug wrench, warning triangles and fuel gauge. 27. Fuel and Refueling: The vehicle will be received by the booking’s holder with fuel (normally a full tank) and shall be returned in the same conditions. If not, there will be a fuel surcharge based on the fuel price chart available at the rental office. Refueling exemption shall only apply when this condition is expressly indicated in the agreement or is purchased at the rental office when picking up the vehicle. We suggest you fuel up immediately before dropping off the vehicle, within a 5-km radius of the drop-off location, and you keep your receipt so that you have proof in case of discrepancy. 28. Items Not Included in Damages Coverage/Mandatory Insurance: The lessee shall be subject to the terms and conditions in the rental agreement. As a general rule, the damages coverage does not include, among others, the following items: accessories, damaged tires, suspension damage due to potholes or impacts, cracked windshield, damages caused by floods or other natural disasters, loss or damage of vehicle key and/or documentation. These elements may vary depending on the rental company and shall be confirmed at the time of pick-up. Carefully read the damages coverage details in your reservation. Lessee is welcome to contact CarzRental if he/she is interested in purchasing damages coverage or in case of discrepancy in the conditions presented. CarzRental shall not be held liable for the vehicle’s loss of coverage if the vehicle is driven by non-authorized people, people under the influence of alcohol/drugs or who fail to comply with the existing traffic rules. 29. Co-insurance or deductible fees: When applicable, co-insurance or deductible fees shall be indicated in the rental agreement and, in the event of damages to the vehicle, the fee shall be charged directly to the customer by the rental company. In addition to this fee, the rental company may also charge the lessee for the period in which the vehicle could not be used due to maintenance. Inquire about these fees and charges when signing the rental agreement, since each company has its own fee schedules. 30. Traffic Accidents: In case of accident, theft or damage to the rental vehicle, the lessee shall contact the rental company immediately and file the corresponding police report. The lessee shall fill out the rental company’s accident report form within 24 hours of the incident. 31. Cancellation: The lessee shall contact CarzRental to cancel the reservation before the specified pick-up date and time. Once cancelled, the booking shall no longer be used. The booking allows cancellation without charge until 48 hours before the date and time of vehicle pick up. Cancellation by the lessee 48 hours or less prior to the specified time of pick up will incur a non refundable charge equal to the pre payment made for the reservation on CarzRental.net. If the booking is cancelled by the rental company because the lessee failed to meet the minimum requirements (minimum age, valid driver’s license, valid passport, valid credit card for security deposit, printed voucher, etc.), or if the lessee did not show up at the pick-up location for any reason, the lessee will be charged (in addition to the pre payment made for the reservation on CarzRental.net) the equivalent to one day rental regardless of the duration of the booking. 32. Modifying a Reservation: All requested modifications will be subject to availability of vehicles and update of rates based on the current rate chart and the currency exchange rate at the time the modification is requested, which may be different from the one applied in the prepaid reservation. 33. Duplicate Reservations: The rental company may not allow an individual to sign more than one rental agreement for the same period of time. Therefore, if you need to make two bookings under the same name, we suggest you contact our team for assistance. 34. No-Show: Holders of the reservation may be charged a No-Show fee by the rental company if they fail to show up at the time of pick-up. In order to avoid a No-Show fee, the holder of the booking will have to notify the rental company or CarzRental in advance. 35. Non-availability of Vehicles: CarzRental does not assume any responsibility for the rental company’s failure to meet its obligations regarding the availability of vehicles. It is the lessee’s responsibility to inform CarzRental about any difficulty caused by the rental company at the time of signing the agreement or picking up the vehicle. CarzRental shall not be held liable for any losses, modifications, cancellations or delays due to force majeure, including but not limited to problems with airlines, civil conflicts and natural disasters. 36. Non-compliance with Rental Requirements: The rental company may refuse to execute a rental agreement if the requirements stipulated are not fulfilled, or if the individual is deemed as incapable of driving a vehicle. 37. Holder of the Reservation: The booking confirmation document (voucher) is personal and nontransferable. 38. By making a reservation you agree to the Privacy Policy of CarzRental.