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Madrid-Barajas airport has four terminals. The rental desks are in the arrivals areas of T1 and T4, and you collect the car from the car park of that same terminal.
If your flight lands at T2 or T3, you can walk to T1 inside the airport. If you land at T4 and your rental company is at T1, or the other way round, there is a free shuttle bus between terminals running all day. Your voucher shows the exact terminal.
If you don't need the car on day one, you can also pick it up in the city, for example at Atocha train station. You save rental days and parking while you explore the center on foot.
A question we get often: we don't offer meet-and-greet at the terminal door. We only work with official rental companies, which is what guarantees the car is there, the contract is right and you have support if something happens.
There are three things, and all three are mandatory. Without any of them the rental company won't hand over the car.
A credit card in the main driver's name. The rental company blocks a security deposit. Debit cards, cash and someone else's card are not accepted.
A physical, valid driver's license. A license on your phone, photos or copies won't work. It has to be the plastic card, valid for the whole rental.
A valid passport. Drivers under 25 usually pay a young driver fee, and some categories require an older driver. That's why we ask your age before quoting.
Whether you also need an International Driving Permit depends on the country that issued your license. Ask us when you request your quote and we'll confirm it for your case.
Most rental cars in Spain are manual. Automatics exist, but there are fewer of them, they cost more and they sell out first in high season.
If you don't drive stick, ask for an automatic from your very first message. The desk can't switch you if none are available, and Madrid's hills and traffic lights are not the place to learn.
The whole city of Madrid is a low-emission zone. Rental cars are new and carry the environmental sticker, so you can drive around the city without any problem.
The exception is the Centro district, the historic center: Sol, Gran Vía, Malasaña, Chueca, La Latina, Lavapiés. With most rental cars you can only drive in to reach a public car park or your hotel's garage. There are cameras at every entrance.
If your hotel is in the center, ask whether it has a garage and give them your plate number when you arrive. If it doesn't, leave the car in a public car park and explore on foot or by metro. Fines reach the rental company weeks later, and they charge them to your card with an admin fee.
Tell us your dates, category and whether you prefer manual or automatic. We'll send you the final price on WhatsApp.
On the street, most of the center and nearby neighborhoods have paid parking. The blue zone is for visitors, with a time limit. The green zone is for residents: as a visitor you can park for less time and pay more. You pay at the meter or with the official app.
To leave the car for several hours or overnight, a public car park is the easiest option. If you'll spend several days in Madrid without using it, pick it up on the day you leave the city.
Most fast roads in Spain are free highways (autovías), marked with the letter A (A-1, A-2, A-3…).
Toll roads are called autopistas and have AP or R in their name. You pay at the booth by card or cash, and there is almost always a slightly slower free alternative. An electronic toll device is an optional extra at the desk; for a normal tourist trip you usually don't need it.
Madrid is the best base for driving around. Roughly an hour away you have Toledo, Segovia, Ávila and El Escorial, and you're back in the city to sleep.
If you want to end your trip in another city, such as Barcelona, Seville or Lisbon, you can drop the car off there. The rental company charges a one-way fee, higher if it's in another country. We include it in your quote.
To cross into Portugal or France, tell us when you book: the advisor confirms the rental company allows it and has it written in the contract.
For two people, a compact is ideal: easy to park, low on fuel and it fits the narrow streets of the villages.
For four people with large suitcases, ask for an intermediate or a station wagon, which has a longer trunk. Small European cars have smaller trunks than people expect, and it's the most common surprise at pickup.
For groups, a 7 or 9-seat minivan. We guarantee the category, not the exact model: the rental company assigns that at pickup.
Filling up with the wrong fuel. Pumps in Spain say gasolina (unleaded 95 or 98) and gasóleo or diesel. Before filling up, check the fuel cap to see which one your car takes. If you get it wrong, the repair is on you.
Returning the car without a full tank. The rental company charges missing fuel at a much higher price than a gas station. Fill up near the airport and keep the receipt.
Driving into the Centro district. It's the most common fine in Madrid, and it reaches the rental company after you're back home.
Signing without reading. Extras are sometimes offered at the desk and end up in the contract you sign. Check what was added before signing. If something doesn't match your booking, message us before you sign.
It sits in the middle of Spain and every main road starts there, so it's the natural starting point to explore the country.
The city is best enjoyed on foot, and the car is for everything around it: medieval towns, castles and vineyards less than two hours away.
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